Aldebaran Support
Contact the Support Team
International Distributors
Your local Distributor should handle your request with more accuracy, contact them directly.
Did you pass the troubleshooting check list?
Nao6 Check list & Serial number
- Is the battery charged?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn NAO OFF (Normal or Forced)
and turn it ON again? - Have you tried to perform a Special Start-up?
Find Nao’s Serial Number before contacting support
Plato Check list & Serial number
- Is the battery charged?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn Plato OFF (Normal or Forced)
and turn it ON again?
Find Plato’s Serial Number before contacting support
Pepper Check list & Serial number
- Is the battery charged?
- Is the Stop Button unlocked?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn Pepper OFF (Normal or Forced)
and turn it ON again? - Have you tried to perform a Special Start-up?
Find Pepper’s Serial Number before contacting support
Contact Aldebaran Support
