Contact the Support Team

International Distributors

Your local Distributor should handle your request with more accuracy, contact them directly.

Americas

Robotlabs

EMEA

Fill out EMEA support form

APAC

Everbloom

APAC Support

Send your request to :

[email protected]

Did you pass the troubleshooting check list?

  • Is the battery charged?
  • Have you carried out the Getting Started?
  • Are there any Notifications pending?
  • Have you tried to turn the robot OFF (Normal or Forced)
    and turn it ON again?
  • Have you tried to perform a Special Start-up? 

Find Nao’s Serial Number before contacting support

  • Is the battery charged?
  • Have you carried out the Getting Started?
  • Are there any Notifications pending?
  • Have you tried to turn the robot OFF (Normal or Forced)
    and turn it ON again?

Find Plato’s Serial Number before contacting support

  • Is the battery charged?
  • Is the Stop Button unlocked?
  • Have you carried out the Getting Started?
  • Are there any Notifications pending?
  • Have you tried to turn the robot OFF (Normal or Forced)
    and turn it ON again?
  • Have you tried to perform a Special Start-up?  

Find Pepper’s Serial Number before contacting support

Contact EMEA Support