Contact the Support Team
International Distributors
Your local Distributor should handle your request with more accuracy, contact them directly.
Did you pass the troubleshooting check list?
Nao6 Check list & Serial number
- Is the battery charged?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn the robot OFF (Normal or Forced)
and turn it ON again? - Have you tried to perform a Special Start-up?
Find Nao’s Serial Number before contacting support
Plato Check list & Serial number
- Is the battery charged?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn the robot OFF (Normal or Forced)
and turn it ON again?
Find Plato’s Serial Number before contacting support
Pepper Check list & Serial number
- Is the battery charged?
- Is the Stop Button unlocked?
- Have you carried out the Getting Started?
- Are there any Notifications pending?
- Have you tried to turn the robot OFF (Normal or Forced)
and turn it ON again? - Have you tried to perform a Special Start-up?
Find Pepper’s Serial Number before contacting support
Contact Aldebaran Support
